Work With Us
A place where memories are made
Welcome to Platten’s, a super special place that began over 60 years ago. Since its humble beginnings as a Fish & Chip takeaway, it is now the go to place in Wells next the Sea.
Platten’s is an amazing, beautiful and exciting place to work and no day is ever the same. We are hiring throughout the year for both part-time and full-time members of staff for our shop, take-away, restaurant, apartments and kitchen teams.
If you value yourself and can work as part of a fantastic, vibrant, and incredibly supportive team, then we would love you to apply for one of our roles.
Why work for us?
We believe we are at our best when our colleagues, clients, and community progress.
Everything we do is guided and driven by our values of teamwork, proactivity, self-development, positivity, support, work life balance, creativity, mindfulness.
These values are the foundations on which our organisation is built. It is who we are every single day.
Our belief is that opportunities are created. We celebrate innovation, encourage exploration of unconventional and bold ideas. We welcome those who think differently, who bring diversity of background, skills, experiences and perspectives with them.
We believe that an inclusive and engaged culture is vital; that everyone’s value should be recognised and celebrated; and that every colleague has the same opportunity to fulfil their potential which we actively support through our training and mentoring initiatives.
What’s more, we believe very strongly in our local community – giving something back through volunteering, fundraising and generally being there for those who need support on our doorstep.Find vacancies
Why do we do it?
Because we absolutely love making memories for everybody both within and outside of our organisation. With each other, our customers, our suppliers and our local community.
Using our values as a guide we are passionate about what we are creating, a place where you want to come and spend time with other incredibly talented, friendly and passionate people, be inspired and inspiring and not be afraid to do things differently.
How do we do it?
Our mission is to make memories, we do this by creating a strong team who live our values every single day. Supporting and learning from each other we aim to create a customer experience that is second to none.
By delivering an outstanding service to each other as well as our customers, suppliers and community with a smile, real enthusiasm and sense of fun in everything we do, whether it is saying well done to a colleague, thank you to the delivery driver or by creating incredibly delicious, fresh high-quality food, or the perfect place to stay, and most importantly by acknowledging and celebrating our differences, learning together from our mistakes (we all make them!) and not forgetting our successes which never go unnoticed.
We also provide a dedicated training programme specific to your needs so you can be the best you can be. You can also take part in our vocational mentoring programme so we can support you in achieving your dreams.
Meet the Team
What do you love about working at Platten’s?
The people you work with really make the job what it is. The camaraderie between the team is fantastic and it is really enjoyable to see everyone pushing each other to be the best they can be.
What is your Platten’s story
I started with Platten’s in 2009 as a fryer and worked my way through every position learning everything there is to know about the fish and chip industry along the way. Working my way up to Shop Manager.
How do you tackle challenges?
Challenges come in all different shapes and sizes and I am always learning how to overcome the next challenge. It is about keeping focused and positive about the job at hand and there are always team embers here to support you.
What are the best bits of working at Plattens?
Working for a family run business. Loyalty and appreciation make you feel wanted and valued
What is your Platten’s story
I moved to Norfolk from Essex, was worried about finding work and how I would be welcomed. How wrong was I, I have been so welcomed. I feel part of the family.
What do you love about working here?
I work part-time hours, occasionally longer when the work requires me to do so. I have absolutely no problem doing so as the environment is so welcoming.
What would you say to a new person joining Platten’s?
You would not regret joining the family, everyone is so positive and welcoming.
Customer Service Assistant
What do you like about working at Plattens?
Love the people I work with. We are like one big family. Never a dull day at work, always keeping busy and keeping us in good spirits with laughter and jokes.
What’s your daily routine like?
Morning prep, fish cutting and cooking food. Serving our lovely customers. Talking to customers and their puppy dogs. Keeping us tidy and topped up. Cleaning down at the end of the day.
Any advice for future team members?
Lovely people and a lovely place to work. Always there for one another. Making memories not just for our customers but also the staff. (We are family).
Please get in touch. We are always interested to meet new people that share our values
– we may be just what you need.
This is a senior management position that is imperative to the success of our team. As a valued leader, you will be delivering business growth through caring for your team and customers, focusing on delivering results, motivating others to set and achieve their own goals and inspiring a culture of growth and development.
You will possess a real passion for empowering your team and excel through financial acumen. This exciting opportunity will allow you to demonstrate your existing wealth of managerial experience, as well as developing new skills to aid the success of your team and your own career.
- Overseeing daily business operations
- Developing and implementing growth strategies
- Managing revenue and margin in accordance with agreed budgets
- Plan teams, working methods, resources and systems to meet business targets
- Evaluating performance and productivity
- Leading and motivating the team by example in a high volume, fast paced environment
- Researching and identifying growth opportunities
- Creating connections whilst building relationships with customers, external stakeholders and suppliers
- Involvement in the local community
- Developing brand awareness
- Proven experience in developing best practice
- Strong leadership and people management skills
- Approachable, professional and encouraging
- Able to communicate effectively at all levels
- Planning and organisational skills with excellent attention to detail and standards
Starting salary: £45,000per annum. Annualised hours contract based on an average 40 hour working week, 2 days on/2 day off over 7-day shift rotation.
If you are interested in Platten’s and the role, please write telling us why you would be a great addition to our team.
Customer Service Assistants
We are an award-winning organisation based on the Quay at Wells next the Sea. We are currently seeking Team Members to fulfil the role of Customer Service Assistants.
The role of a Customer Service Assistant is the most important role in our organisation, it is all about making sure everyone has amazing memories of the time in spent in our company, whether you are a member of our team or a visitor to our apartments, takeaway, restaurant, or shop, it is all about making those special memories!
In this role, you might find yourself working across the four different parts of our organisation, so there is plenty of flexibility and loads of opportunities to learn and develop new skills along the way.
Your responsibilities will vary, there is never a dull moment – and is certainly varied and busy. You could be greeting our customers when they arrive at the restaurant with a welcoming smile and ‘Hello’, cooking our award-winning Fish & Chips, serving excited holiday makers off to the beach in the shop, or helping create a home-from-home in our apartments. Whatever team you work with and wherever you work in our organisation, providing brilliant customer service is the number one priority.
What’s great about this job is that you don’t need any experience. If you are someone who wants to work as part of a friendly, enthusiastic team we will train you on everything else you need to be successful.
If you join our amazing team, you can enjoy great benefits including:
- flexible shift patterns
- subsidised parking
- travel allowance (for distances over 12 miles)
- an hourly pay rate of £9.78 per hour, regardless of age
- holiday paid every month as it is accrued.